Hilton Convention Centre (“the Charity”) is committed to ensuring that your privacy is protected and maintaining the security of any personal information received from you. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used by this privacy statement. The Charity will process data using all or any of the of six lawful grounds available under the requirements of the EU general data protection regulation in the United Kingdom. You may also visit our site anonymously.
1. The information we collect
When you make any enquiry or register for services on our site, the Charity will collect general information about you such as your name, contact details and email address. We may also collect other types of personal information during the course of dealing with you, for example, when you register for conferences or events, and when you participate in Charity activities or complete other forms. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.
2. How we use your information
- To answer your inquiry by post, telephone, mobile phone, fax as well as email.
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to respond more effectively to your requests and support needs).
- To establish and maintain your involvement with the Charity, including providing you with regular correspondence.
- To register you for events and conferences.
- To send periodic promotional emails. The email address you provide may be used to send you information about new events, services or other information which we believe may be of interest to you.
Note: If at any time you would like to unsubscribe from receiving future emails or if we have contacted you in this way without obtaining your prior consent, we will include detailed unsubscribe instructions at the bottom of each email.
The information you provide to us will be held on computers in the UK and may be accessed by or given to our staff, and associated corporations who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit and debit card payments and provide support services on our behalf.
Your personal information will be kept strictly confidential. It is never sold, given away, or shared with anyone unless we’re required to by law.
3. Access to your information
You can request access to the personal information that the Charity holds about you by contacting the Charity’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.
If you wish to change personal information that is out of date or inaccurate at any time, please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted, please let us know, and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of an amendment, we will note with your personal information that you have disputed its accuracy.
4. How we protect your information
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The Internet is not a secure method of transmitting information. Accordingly, the Charity cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any
Unauthorised access or use of that information. We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Your information will be held for a reasonable period or as long as the law requires.
Overall, cookies help us provide you with a better website, by enabling us to monitor website traffic and to personalise the contents of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.
6. Links to other websites
You might find on our website, links to other websites of interest. You should exercise caution and look at the privacy statement applicable to the website in question. We do not accept any responsibility or liability for any information which you provide while visiting such sites, and this privacy statement does not govern such sites.
8. Contacting us